FAQ’s

What is Real Chem Marketplace?

Real Chem Marketplace is an online Marketplace that sells chemical supplies. We provide a secure space for sourcing laboratory, industrial, and specialty chemicals.

How do I place an order?

Create an Account
Register as a buyer on our website.
Browse or Search
Find the chemical product you need using categories or search.
View Product Details
Check specifications, safety information, and supplier details.
Add to Cart
Select quantity and add the product to your cart.
Checkout Securely
Enter shipping and payment details, then confirm your order.
Track Your Order
You will receive updates once your order is processed and shipped.

Do I need an account to order?

No.

Are your suppliers verified?

Yes. Every supplier goes through a verification process before selling on our platform.

Are safety documents provided?

Yes. Most products include SDS/MSDS documents and proper handling guidelines.

What payment methods do you accept?

We accept secure online payment options displayed at checkout, including cards and other supported gateways.

How long does order processing take?

Most orders are processed within 24–72 business hours, depending on supplier availability.

Do you ship internationally?

Yes. Many suppliers offer international shipping. Availability and delivery times vary by location and product.

Can I request a chemical that is not listed?

Yes. You can submit a custom request, and we will connect you with verified suppliers.

What if I receive a damaged or incorrect product?

Please contact our support team within 48 hours of delivery. We will investigate and assist with a resolution.

Is Real Chem Marketplace compliant with regulations?

We encourage all suppliers and buyers to follow applicable local and international chemical regulations.

How can I contact support?

Use the Contact page, live chat or email. Our team is ready to assist you.